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Wholesale Enquiries

If you are interested in purchasing wholesale from us, please read the details below very carefully.

HOW TO APPLY?

Please email us at slickieslaces@gmail.com 

  • First, you need to create an account on our website. This will be your wholesale account.
  • In the email subject line, please indicate WHOLESALE - "Email"
  • Under the "Email", this should be the email that you created an account with on our website.
  • In your email, please include details such as your website, store location / name etc.
  • We will respond to your email as soon as we can.

REQUIREMENTS

  • You need to have a website or a physical store location to sell our shoelaces.
  • That's all :)

WHAT ARE THE DISCOUNTS?

  • BRONZE TIER - 30%
  • SILVER TIER - 35%
  • GOLD TIER - 40%
  • VIP TIER - 45%

All first time customers will be automatically assigned the Bronze Tier. You will be upgraded to the silver and gold tier after your 1st and 2nd purchase respectively. 

IS THERE A MINIMUM PURCHASE?

Yes. There is a minimum purchase of $500 after discount.

If you purchase $1,000 worth, you will receive an additional 5% discount. For example, if you are on a Bronze Tier and you purchase $1,000, the discount applicable for you will be 30% + 5% = 35%.

ARE THERE ANY ADDITIONAL FEES?

Apart from the cart total, you will also need to pay a shipping fee. All wholesale shipments will be shipped through FEDEX. This is to ensure that your packages are insured and arrives at your location within the shortest period of time possible.

We also have a business account with FEDEX which gives us great discounted rates which we will then pass on the savings to you.

HOW TO PURCHASE?

This is the easiest part! Just purchase like how you would any website. Simply add to cart and ensure that the cart total is $500 or more. If your cart total is less than $500, you will not be able to see the CHECKOUT button.

Once we have approved and tag your email account as eligible for wholesale, all the prices you see on our website will have the discounts automatically applied. If you don't see any, please update us.

SPECIAL NOTE FOR CUSTOMERS OUTSIDE UNITED STATES

For customers outside of the United States, due to fluctuating shipping prices,  we can only ship out your package through FEDEX International Priority. We will quote you the shipping price when you make your order.

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SHIPPING

Free shipping delivery (United States) all orders of $40 or more of eligible items across any product category qualify.

PAYMENTS
Accepts the following payment methods:

Credit Card: Visa, MasterCard, Maestro, American Express. The total will be charged to your card when the order is shipped.

PayPal: Shop easily online without having to enter your credit card details on the website.

RETURN POLICY

You can return any item purchased on Slickieslaces. Refer to our return Policy here.

Can I return my purchase?

Note that while our Fulfilment Centre is located in the US, all returns must be sent to our Singapore Office. 

Returns must reach us within 28 calendar days from delivery date.

Return items must be unworn, unwashed and unaltered.
You will be issued an online gift code equivalent to the purchase price of each returned item(s), valid for a year. Delivery fees, if any, will not be refunded.

*Purchase of SNEAKERGUARD, SLICKIESPINS and SLICKIESSTRIPES products are final and cannot be returned or exchanged. Mystery Box and Free Gift items are also not eligible for returns or exchanges. Purchases made using discount codes are not eligible for returns or exchanges.

We reserve the right to reject any returns that does not meet our returns policy.

Can I exchange my purchase?

We regret that online purchases may not be returned for an exchange at the moment.

How do I return an item?

Mail it back to us:

  1. Pack the item(s) and a completed Returns Form together in a parcel.
  2. Send your parcel using a traceable** mode of delivery to: 9 LORONG LEW LIAN #06-03 SINGAPORE 536494 and address it to SLICKIES RETURN
  3. Your return will be processed within 14 working days from the day we receive your parcel***.

*Please ensure that your return order fulfills our Returns Policy before dropping it off at the post office, as the order will only be checked during processing after the parcel has been transferred to our office.
**We strongly encourage that your return is sent to us via a traceable mode as we will not be responsible for any lost mail sent through non-traceable mailing options.

***Your parcel will be subjected to checks and if found to not meet our Returns Policy, we will not refund the amount to you.

How long does it take to process my return?

Returns will be processed within 14 business days (not inclusive of weekends and Singapore public holidays) from the date we receive your parcel.
We'll drop you an email update once your return has been processed!

How will I receive my refund?

Cash refunds are not provided for returns. An online gift voucher equivalent to the purchase price of the item(s) returned will be issued in your account.
The online gift voucher will have a one year validity.

Where is your returns form?

Please download the RETURNS FORM here.

Do I need to pay to return my items?

Fees will not be charged for returns. All you have to do is cover the postage to send the item back to us and we'll take care of everything else!

Can I drop off the items at your office?

We regret that drop offs are not available at the moment.

What if my return application gets rejected by SLICKIESLACES?

We will email to notify you of the unsuccessful return application and will return them back to you should you choose to pay the shipping fees.

Singapore Orders: SGD7.50

International Orders: Dependent on your country, it will be the same shipping fees charged to your when you made your original order.

Thanks for contacting us. We'll get back to you as soon as possible.

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