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Shipping Information

How much is shipping?

It costs $6.50 to ship to any United States address. This is a flat rate, no matter the size of your order. If your order is above $40, you qualify for free shipping.

International shipping varies across destinations. You will get an accurate estimate at checkout.

Is there tracking for all shipping methods?

Yes.

How long does it take to ship?

Our goal is to ensure that you receive your products in the shortest time possible, wherever you may live. We deliver to hundreds of customers all over the world. Time frame for delivery is divided into two parts. 

  • Processing time: All orders will be shipped within 2-3 working days unless we require more information from you.                         
  • Shipping time: This refers to the time it takes for items to be shipped from our warehouse to the destination. International delivery usually takes about 10-15 working days. All orders will be fulfilled by your local postal service company.

Upon fulfilment of your order, you will receive a shipping confirmation email containing your tracking number.

My tracking information shows "Delivered" but I never go it. What should I do?

Unfortunately Slickieslaces cannot be held responsible for packages that go missing once the tracking info shows that it's been Delivered. We recommend visiting your local Post Office to see if they can locate your package. In our experience, it can sometimes take an additional 2-4 days for packages to find their way to your address even after it states that it's been delivered. If FEDEX shipping was chosen, feel free to file a claim through FEDEX regarding a lost or stolen package.

Does COVID-19 affect delivery of my package?

Yes. Please read more at this LINK.

What If I typed in the wrong address?

You will need to pay a re-shipping fee if your packages gets returned. Note that we will only RESHIP when the package is SUCCESSFULLY returned. We will not ship a new batch to you unless you make a new order.

How do we ship our packages and where do we ship from?

All packages are shipped from the United States of America.

For the United States, all packages are shipped through USPS First Class - Package.

For the Rest of the World, packages are shipped through DHL Parcel International Standard.

International and Local Tracking Status

You will be able to track your package all the way to your doorstep. You will know the exact location of your parcel every single step of the way, and you will not need to worry about your package getting lost. Please shop at Slickieslaces with no worries of lost parcel! Delivery Confirmation is also provided by our delivery partner. 

You are to bear any additional charges incurred through customs, taxes or ANY fees charged by your local Post Office. Slickieslaces will not be liable for any additional costs incurred.

What are our shipping prices?

Our prices are dynamic and changes regularly based on what the couriers are charging.

We suggest adding an item to cart, and check out the shipping calculator for the most accurate prices.

Generally, USA shipping costs $6 and International shipping costs ($12) thereabouts.

More information on international orders

Once the package arrives in your country, it will hand it over to your local post office (USPS, Canada Post e.g.) for customs processing (if needed) and delivery. The delivery is made by your national postal service. Once item has reached destination country, please contact your local Post Office with the Tracking Number. While we indicate that it will take 10-15 working days approximately for the item to reach your address, it may take more than that due to unexpected delays. Delays can occur in transit or holds at the local customs office, so it's possible to take up to 5 weeks (25 working days) for an order to be delivered. 

Please be advised that delivery is done by your local postal service, and as such we are not able to control when delivery will be made. Please refer to our POLICY on lost registered mails.

We would like to highlight that once the tracking number has been provided therein, registered postage will not be refundable under all circumstances as it is deemed to have been duly delivered. 

For Philippines customers, please note that you may need to head to your nearest PH Post Office to collect the package as this is a requirement from the PH Post Office.

Tracking number will be provided in our shipping confirmation email.

slickieslaces international shipping delivery process order

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SHIPPING

Free shipping delivery (United States) all orders of $40 or more of eligible items across any product category qualify.

PAYMENTS
Accepts the following payment methods:

Credit Card: Visa, MasterCard, Maestro, American Express. The total will be charged to your card when the order is shipped.

PayPal: Shop easily online without having to enter your credit card details on the website.

RETURN POLICY

You can return any item purchased on Slickieslaces. Refer to our return Policy here.

Can I return my purchase?

Note that while our Fulfilment Centre is located in the US, all returns must be sent to our Singapore Office. 

Returns must reach us within 28 calendar days from delivery date.

Return items must be unworn, unwashed and unaltered.
You will be issued an online gift code equivalent to the purchase price of each returned item(s), valid for a year. Delivery fees, if any, will not be refunded.

*Purchase of SNEAKERGUARD, SLICKIESPINS and SLICKIESSTRIPES products are final and cannot be returned or exchanged. Mystery Box and Free Gift items are also not eligible for returns or exchanges. Purchases made using discount codes are not eligible for returns or exchanges.

We reserve the right to reject any returns that does not meet our returns policy.

Can I exchange my purchase?

We regret that online purchases may not be returned for an exchange at the moment.

How do I return an item?

Mail it back to us:

  1. Pack the item(s) and a completed Returns Form together in a parcel.
  2. Send your parcel using a traceable** mode of delivery to: 9 LORONG LEW LIAN #06-03 SINGAPORE 536494 and address it to SLICKIES RETURN
  3. Your return will be processed within 14 working days from the day we receive your parcel***.

*Please ensure that your return order fulfills our Returns Policy before dropping it off at the post office, as the order will only be checked during processing after the parcel has been transferred to our office.
**We strongly encourage that your return is sent to us via a traceable mode as we will not be responsible for any lost mail sent through non-traceable mailing options.

***Your parcel will be subjected to checks and if found to not meet our Returns Policy, we will not refund the amount to you.

How long does it take to process my return?

Returns will be processed within 14 business days (not inclusive of weekends and Singapore public holidays) from the date we receive your parcel.
We'll drop you an email update once your return has been processed!

How will I receive my refund?

Cash refunds are not provided for returns. An online gift voucher equivalent to the purchase price of the item(s) returned will be issued in your account.
The online gift voucher will have a one year validity.

Where is your returns form?

Please download the RETURNS FORM here.

Do I need to pay to return my items?

Fees will not be charged for returns. All you have to do is cover the postage to send the item back to us and we'll take care of everything else!

Can I drop off the items at your office?

We regret that drop offs are not available at the moment.

What if my return application gets rejected by SLICKIESLACES?

We will email to notify you of the unsuccessful return application and will return them back to you should you choose to pay the shipping fees.

Singapore Orders: SGD7.50

International Orders: Dependent on your country, it will be the same shipping fees charged to your when you made your original order.

Thanks for contacting us. We'll get back to you as soon as possible.

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