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Policy / FAQ

What international shipping do you use?

We ship through DHL Parcel Priority

We only offer this option as this is the most economical option for e-commerce shipping in the market right now.

Once item has reached destination, it will be in the hands of your local postal service. If item has not arrived at your address, please contact your local postal service with the Tracking Number. Slickieslaces will not be responsible for any delays or missing packages once the package been handed to your local postal service.

We would like to highlight that once the tracking number has been provided therein, registered postage will not be refundable under all circumstances as it is deemed to have been duly delivered. 

You are to bear any additional charges incurred through customs or taxes.

Will I receive a tracking number?

After your order is processed,  you will receive an email with your tracking information. Please allow at least one day for tracking information to update in the system.

What is our cancellation or refund policy?

All Sales are final. There will be no cancellation of order allowed.

Please see here for our RETURN POLICY.

Can I change my order?

We do not entertain any request to change your laces. All sales are FINAL. Orders are instantly pushed to our warehouse for packing.

How do I wash the laces?

We recommend washing in cold water to preserve colors. Do not add bleach. Air dry only.

Do NOT wash printed laces.

What is our Color Policy?

Due to light exposure during photoshoot, colors in pictures may appear brighter than what it is. Please take note.

What if the mail got lost?

In the event that a Registered Mail article, both local and overseas, is suspected to be lost, please contact us and we will raise an enquiry with. Our courier partner will then contact the overseas postal administration who may take up to 60 days (2months) to give a reply.

Once the overseas postal administration confirms that item is indeed lost, we will require a letter from you confirming that you have indeed not receive the article. Once we have received the letter, we will proceed to refund you the full amount.

Please note that the whole process may require 60-90 days as there is a lot of administration work involved.

What is our privacy policy?

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you. Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall. We will not release any personal information to external parties, unless legally bound to do so.

Any credit card details are not stored on our site as payment is made through Paypal. Paypal has one of the best data security policies and your details will be protected.

Do you provide product guarantee?

Yes. If you received an incorrect or a faulty product, please contact us.

Any complaints/enquiries sent to us after 7 days from the "Delivered" date will not be considered by us.

Note that you have up to 7 days from the "Delivered" date as indicated in your tracking to raise a complaint/enquiry with us by emailing us at support@slickieslaces.com with pictures. If there are no pictures, we will not respond to your email.

REFUNDS WILL BE MADE IN STORE CREDITS ONLY.

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SHIPPING

Free shipping delivery (United States) all orders of $40 or more of eligible items across any product category qualify.

PAYMENTS
Accepts the following payment methods:

Credit Card: Visa, MasterCard, Maestro, American Express. The total will be charged to your card when the order is shipped.

PayPal: Shop easily online without having to enter your credit card details on the website.

RETURN POLICY

You can return any item purchased on Slickieslaces. Refer to our return Policy here.

Can I return my purchase?

Note that while our Fulfilment Centre is located in the US, all returns must be sent to our Singapore Office. 

Returns must reach us within 28 calendar days from delivery date.

Return items must be unworn, unwashed and unaltered.
You will be issued an online gift code equivalent to the purchase price of each returned item(s), valid for a year. Delivery fees, if any, will not be refunded.

*Purchase of SNEAKERGUARD, SLICKIESPINS and SLICKIESSTRIPES products are final and cannot be returned or exchanged. Mystery Box and Free Gift items are also not eligible for returns or exchanges. Purchases made using discount codes are not eligible for returns or exchanges.

We reserve the right to reject any returns that does not meet our returns policy.

Can I exchange my purchase?

We regret that online purchases may not be returned for an exchange at the moment.

How do I return an item?

Mail it back to us:

  1. Pack the item(s) and a completed Returns Form together in a parcel.
  2. Send your parcel using a traceable** mode of delivery to: 9 LORONG LEW LIAN #06-03 SINGAPORE 536494 and address it to SLICKIES RETURN
  3. Your return will be processed within 14 working days from the day we receive your parcel***.

*Please ensure that your return order fulfills our Returns Policy before dropping it off at the post office, as the order will only be checked during processing after the parcel has been transferred to our office.
**We strongly encourage that your return is sent to us via a traceable mode as we will not be responsible for any lost mail sent through non-traceable mailing options.

***Your parcel will be subjected to checks and if found to not meet our Returns Policy, we will not refund the amount to you.

How long does it take to process my return?

Returns will be processed within 14 business days (not inclusive of weekends and Singapore public holidays) from the date we receive your parcel.
We'll drop you an email update once your return has been processed!

How will I receive my refund?

Cash refunds are not provided for returns. An online gift voucher equivalent to the purchase price of the item(s) returned will be issued in your account.
The online gift voucher will have a one year validity.

Where is your returns form?

Please download the RETURNS FORM here.

Do I need to pay to return my items?

Fees will not be charged for returns. All you have to do is cover the postage to send the item back to us and we'll take care of everything else!

Can I drop off the items at your office?

We regret that drop offs are not available at the moment.

What if my return application gets rejected by SLICKIESLACES?

We will email to notify you of the unsuccessful return application and will return them back to you should you choose to pay the shipping fees.

Singapore Orders: SGD7.50

International Orders: Dependent on your country, it will be the same shipping fees charged to your when you made your original order.

Thanks for contacting us. We'll get back to you as soon as possible.

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